How We Deliver
Overview
We hope you’ll find everything you need right here. If not, don’t hesitate to reach out—our team is always happy to help, and your questions help us improve this section.
Contact Details
For Online Store Enquiries:
Our customer service team is available between 8:30 AM – 5:00 PM, Monday to Friday (NZT).
Email: contact@klothing.co.nz
You’re welcome to email us anytime and we’ll get back to you promptly.
Our Products
All products listed online are current season stock. Use the search bar at the top of any page to find specific items. If an item doesn’t show, it may be out of stock or not currently offered. If in doubt, email us and we’ll do our best to assist you.
Your Order
To check your order status, sign in and click on ‘Account’.
Once your order is placed:
- We locate the item in stock
- Approve the payment
- Dispatch your package promptly
You will only be charged once your item is shipped.
Cancelling an Order
Made a mistake in your order? Contact us immediately. We’ll try to cancel the order before it’s processed. If it’s too late, you’ll need to follow our returns and exchanges process.
Payment Options
We accept:
- Visa, Mastercard, American Express
- Afterpay (NZ & AU)
- COD
- Direct Bank transfer
- PayPal
Cheques and cash are not accepted. If your card isn’t working, double-check your details or contact your bank.
Delivery Details
Shipping Rates & Free Shipping
| Destination | Free Shipping Over | Standard Shipping Rate |
| New Zealand | Free Shipping | Free Shipping |
| Australia | $200 | $30.00 |
How We Deliver Your Purchase
We use track and trace couriers that require a signature upon delivery.
- Use the tracking link from your dispatch email to track your parcel
- If you want non-signature delivery, coordinate this directly with the courier company
Your Delivery Address
Use an address where someone will be available during the day—work addresses are fine.
Note: Couriers usually only deliver to building foyers.
Once delivered, the package is your responsibility.
If the courier can’t deliver, they’ll leave a card with pickup instructions.
Couriers do not call before delivery, and exact delivery times cannot be provided.
Multiple Delivery Addresses
Want items delivered to different addresses?
Place separate orders for each address.
Delivery Times
| Region | Estimated Time |
| New Zealand | 1–3 working days |
| Australia | 7–10 working days (via DHL) |
Please allow 1–3 working days for dispatch. Custom or out-of-stock items may take up to 10 days.
Tracking Your Package
Once dispatched, we’ll email you the tracking number so you can follow your order’s journey online.
International Customs Charges and Import Duties
Customs and import fees vary by country and are not controlled by Klothing Ltd.
These costs are the recipient’s responsibility and are payable upon arrival of your order.
Check with your local customs office before ordering to avoid unexpected fees.
When Your Package Arrives
Check your package immediately:
- Check your package immediately:
- If items inside are damaged or incorrect, contact us right away
Returns and Exchanges
Conditions of Return
If you’re not completely satisfied, return your order within 30 days:
- Items must be unworn, unwashed, undamaged
- Must include original packaging, accessories, and tags
Note: Sale items are final and cannot be returned, except if faulty.
Where Can I Make a Return?
Contact our customer support team before returning any items.
Items purchased from other retailers must be returned to the original place of purchase.
Packaging a Return
- Repack securely in original packaging
- Include packing slip or your name, order number, billing address, and return instructions
- Customer is responsible for return postage unless the item is damaged or incorrect
Send to:
Klothing Ltd
Level 3, Unit 3G
19 Morning Star Place
Mount Albert, Auckland 1025
New Zealand
We recommend obtaining a tracking number for your return.
Refunds
Refunds are issued to your original payment method once the return is processed.
Original shipping fees are non-refundable, unless goods were faulty or not as ordered.
Refund times vary depending on your bank.
Damaged or Defective Items
If you receive a faulty or incorrect item, contact us immediately and we’ll make it right.
Exchanges
We accept exchanges for size or colour.
- Contact our support team to initiate the process
- Return shipping is paid by you
- We’ll ship the replacement at no extra cost
