KLOTHING Q+A
From Us to You
1. What are your delivery times?
At Klothing Ltd, we aim to dispatch all orders within 1-3 working days. Most orders placed in the morning will be dispatched the same day. Please note that delivery times may be extended during busy periods or sales events. Once your order has been dispatched from our warehouse, the approximate delivery times are as follows:
- New Zealand Orders (CourierPost): 1-3 working days
- Australia: 7-10 working days
2. How much will shipping cost?
Shipping rates can be found on our [Shipping Rates page].
3. Do you offer worldwide shipping?
Yes, we do offer worldwide shipping. For more details about international shipping rates, please refer to our [Shipping Policy].
Customs Charges and Import Duties
Please be aware that we have no control over customs charges or import duties. These charges vary greatly from country to country, and we are unable to predict or inform you of the exact amount that may be imposed.
If customs charges or import duties are levied, they are the responsibility of the recipient. These charges are typically collected once the parcel reaches the destination country. To avoid any unexpected costs, we recommend contacting your local customs office to inquire about any potential charges before placing an order.
Klothing Ltd will not be responsible for any customs charges or import duties.
Your Threads on the Way
1. How can I cancel my order?
If you’ve made an error with an order you’ve just placed, please contact us immediately. We will do our best to stop the order before it is processed, but as we strive to fulfil orders as quickly as possible, it may have already been processed. If this is the case, you will need to follow our returns and exchanges process. You can find more details on how to do this in our [Returns and Exchanges section].
2. What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- COD
- Bank transfer
We regret that we cannot accept cheques or cash. If you are encountering issues with your credit card, please double-check the card number and expiry date. If the issue persists, we recommend contacting your credit card provider for assistance. Additionally, we offer Afterpay as payment options for customers in New Zealand and Australia.
3. Do you offer exchanges for faulty items?
If you are not fully satisfied with your Klothing Ltd purchase, you can return the item for a full refund or exchange it for another product, provided that:
- The item is returned within 30 days of the order date
- It is unworn, unwashed, and undamaged
- It is in its original packaging (where possible) with all accessories and tags still attached
Refunds are issued at the discretion of Klothing Ltd. We reserve the right to refuse a refund request if the conditions above are not met. Please note that sale items are non-refundable, unless the goods are faulty or not as ordered. Sale items are considered final sale, so please make sure to choose carefully.
For further details, please refer to our [Shipping Policy].
Our Return Promise
1. How do I return my product?
To return an item, please securely pack the product in its original packaging (where possible) and include the packing slip. If you are unable to provide the packing slip, please ensure that your order number, name, and billing address are included along with your instructions for the return.
Please note that return postage must be prepaid by the customer, unless the item was damaged, defective, or if we sent you the wrong item.
Please send your returns to:
Klothing Ltd
Level 3 Unit 3G/ 19Morning Star Place
Mount Albert, Auckland, 1025
We recommend that you obtain a tracking number when returning your item to ensure it is delivered safely.
For any questions or further assistance, please contact our customer support team. Kindly note that we can only accept returns on items purchased directly from Klothing Ltd.
2. What is your return policy?
We have a 30-day return policy. If you wish to return or exchange an item, please let us know as soon as possible. If you’re unhappy with your purchase, our customer support team is ready to assist you!
