Our Return Promise
1. Eligibility for Returns:
- Time Frame: Items must be returned within 30 days from the order date.
- Condition: Products must be unworn, unwashed, and undamaged.
- Packaging: Items should be in their original packaging, including all accessories and tags
2. Non-Returnable Items:
- Sale Items: Items purchased on sale are considered final sale and are not eligible for return unless they are faulty or not as described. Please choose carefully when purchasing sale items.
- Gift Cards: Returns are not accepted for gift cards.
3. Return Process:
- Initiate Return: Log in to your account on our website to request a return for the specific item.
- Approval: Once your return request is reviewed and approved, you will receive an email with detailed shipping instructions.
- Shipping: Securely pack the item in its original packaging, if possible, and include the packing slip. If the packing slip is unavailable, ensure your order number, name, and billing address are included, along with your return instructions.
- Tracking: We highly recommend obtaining a tracking number for your return shipment to ensure its safe arrival.
4. Return Shipping Costs:
Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the item was received in a damaged or defective condition, or if an incorrect item was sent
5. Refunds:
- Processing Time: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
- Method: Approved refunds will be processed to the original payment method. Please note that while we initiate the refund immediately, it may take several business days for the transaction to reflect in your account, depending on your bank or payment provider.
- Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to a faulty item or an error on our part.
6. Damaged or Defective Items:
Inspection: Please inspect your order upon receipt. If you discover any defects, damages, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
7. Exchanges:
Process: To exchange an item, initiate a return for the original item. Once the return is accepted, you may place a new order for the desired item. This ensures that the desired item is in stock and can be shipped promptly.
8. Items Purchased from Other Retailers:
Third-Party Purchases: Please note that items purchased from other Klothing Ltd stockists or retail locations must be returned to the original place of purchase and are subject to their respective return policies
Policy Updates: Klothing Ltd reserves the right to modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.
Contact Us: For any questions or concerns regarding our return policy, please contact our customer service team through the contact information provided on our website.
