Moomaya Garment Care Guide

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Preserving the beauty of your Moomaya pieces.

To ensure your garments stay in peak condition and to remain eligible for warranty claims, please follow these care instructions carefully:

• Read the Label: Always check the internal care tag for specific fabric requirements (e.g., Silk vs. Cotton).
• Cold Wash Only: We recommend a gentle, cold machine wash (30°C or less) or hand wash to prevent shrinkage and color fading.
• Wash Inside Out: This protects the fabric surface and any intricate prints or embellishments from friction.
• Avoid Harsh Chemicals: Do not use bleach or strong detergents. Use a mild, eco-friendly laundry liquid where possible.
• Dry with Care: Line dry in the shade. Do not tumble dry, as high heat can damage fibers and cause significant shrinkage.
• Ironing: Use a cool-to-medium iron setting. For delicate fabrics, we recommend steaming or ironing on the reverse side.

Please Note: Damage resulting from incorrect washing, high-heat drying, or general wear and tear is not considered a manufacturing fault under our policy.

Terms, Returns & Refund Policy | Moomaya x KlōT͟HiNG.co.nz

1. General Terms
This policy applies to all Moomaya products purchased through the KlōT͟HiNG.co.nz marketplace. By completing a purchase, you agree to these terms.

• Consumer Rights: Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986.
• Product Accuracy: We strive for high accuracy in color representation; however, slight variations may occur due to digital display settings or studio lighting.

2. Returns: Change of Mind
We offer a 14-day return window from the date of delivery for change-of-mind requests, provided:

• Items are unworn, unwashed, and unused with all tags attached.
• Items are in their original, undamaged packaging.
• Shipping: For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

3. Faulty, Damaged, or Incorrect Items

If your order is faulty or incorrect, please contact KlōT͟HiNG.co.nz support immediately with photo evidence.

• Resolution: In accordance with the CGA, we will provide a replacement, refund, or store credit for valid manufacturing faults.
• Costs: Moomaya will cover reasonable return and reshipment costs for verified faults.
• Exclusions: Does not cover damage from misuse or failure to follow the Garment Care Guide.

4. Exchanges & Refunds

• Exchanges: Subject to stock availability. If unavailable, a refund or store credit will be issued.
• Refunds: Processed to the original payment method after inspection. Please allow 5–10 business days for bank processing.

5. Shipping Instructions

• Authorization Required: Do not return items without contacting KlōT͟HiNG.co.nz support for instructions.
• Tracking: We strongly recommend tracked shipping. Moomaya is not responsible for items lost in transit during a customer-arranged return.

6. Claims & Complaints
Formal complaints should be lodged through the Contact@klothing.co.nz support portal for review under New Zealand law.