Return Policy

Conditions of Return To be eligible for a full refund, returns must meet the following criteria:

• Timeline: Items are returned within 7 days of the order date. Klothing Limited does allow up to 14 days of return time during the month of December due to the holiday season being in effect.

• Condition: Items are unworn, unwashed, and undamaged.

• Packaging: Items are in their original packaging with all accessories and tags attached.

• Sale Items: Returns are not accepted on sale items unless they are faulty or not as ordered. Sale items are final sale.

• Change of Mind/Customer Remorse: We do not offer refunds or accept returns for change of mind or customer remorse.

Refunds are issued at the discretion of Klothing Limited. We reserve the right to refuse refunds if these conditions are not met.

Restocking Fee Klothing Limited charges a 20% restocking fee on all returned items. This fee will be deducted from the refund amount.

How to Return an Item

  1. Contact Us: To initiate a return, log in to your account and navigate to your order to request a return. For assistance, you can also reach out to our online customer support team via the chat link on our website or call us at 0800 565 522.
  2. Once Approved: After your return request is approved, you will receive an email notification with shipping instructions.

Packaging for Return

  1. Secure Packing: Pack the item securely in the original packaging.
  2. Include Documentation: Include the packing slip. If unavailable, please ensure your order number, name, and billing address are included, along with any return instructions.
  3. Return Postage: All return postage must be prepaid by the returnee, except for items that are damaged, defective, or incorrectly sent.

Send Returns To: Online Returns Klothing Limited 1A/12 Morning Star Place Mount Albert Auckland 1025

We highly recommend obtaining a tracking number for your return shipment.

Refund Process • Refund Issuance: A full refund (excluding original shipping costs, unless the item is faulty, tampered with, worn, torn, or incorrectly sent, and minus the 20% restocking fee) will be processed to the original payment method once we receive and inspect the returned item. • Timing: Refunds are processed promptly on our end but may take a few days to appear in your account, depending on your bank or payment method. We will notify you once your return has been inspected and the refund approved.

Damaged or Defective Items If you receive a damaged, defective, or incorrect item, please contact our online customer support team immediately using the chat applet on our website, so we can address the issue and make it right.

Non-Returnable Items Please note that we cannot accept returns on sale items, gift cards, or for change of mind or customer remorse.

Refunds We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.