For optimal longevity, we recommend a cold, gentle machine wash (inside out) using a pH-neutral, wool-safe detergent. Separate your Merino from heavy textiles like denim or towels to prevent fibre abrasion. Always check the internal care label for garment-specific guidance.

• Water temperature: cold only — never warm or hot
• Cycle: gentle or wool cycle
• Detergent: pH-neutral, wool-safe formula
• Turn inside out before washing
• Wash separately from rough fabrics

Merino Care

No. To preserve the natural resilience and shape of the fibres, we strictly recommend air-drying only. Lay your garment flat on a clean surface in a well-ventilated area, away from direct sunlight or heat sources. High heat from tumble dryers causes permanent shrinkage and irreversibly damages the wool's protein structure. Important

Our New Zealand Merino is naturally more dimensionally stable than traditional wool. However, any natural fibre can react to heat. By sticking to cold water washes and avoiding the dryer, your garment will maintain its original tailored fit for years. The 19.5-micron fibre threshold we curate for is specifically selected for its stability under regular wear and washing. Merino Care

Pilling is a natural characteristic of high-quality organic fibres — it is not a defect or sign of poor quality. It typically occurs in high-friction areas during early wear. You can easily restore the surface using a fabric shaver or de-pilling comb. Washing your garment inside out significantly reduces pilling over time. Natural Fibre Behaviour

Merino wool is best stored folded rather than hung — hanging heavy knits over time causes them to stretch and lose shape. Store in a cool, dry, well-ventilated space. For seasonal storage, use breathable cotton bags (not plastic) to allow air circulation and prevent moisture build-up. Cedar balls are a natural, chemical-free way to deter moths. Storage Tip

Our New Zealand-made merino and possum merino knitwear comes from New Zealand mills, chiefly long-established mills in Palmerston North. Each product page states the fibre blend and the country of origin. Where a maker holds a certification such as ZQ, we name the certification and only once we have a current copy. Ask us at ethics@klothing.co.nz for the evidence behind any claim. Evidence on Request

We lead the "Move to Natural." Unlike mass-market labels that rely on synthetic blends, we focus on natural fibres: merino, possum, wool, silk and cotton. Where a garment includes a synthetic lining or trim, its listing says so. Before any knitwear is listed we review its fibre specifications, including micron, against our standard. Technical Integrity

For merino grown in New Zealand, yes: mulesing has been prohibited in New Zealand since 2018 under the Animal Welfare (Care and Procedures) Regulations. For any merino grown outside New Zealand, we require a supplier declaration before we describe it as non-mulesed. Animal Welfare · Mulesing-Free

No. Our marketplace is Gender-Neutral by Design. We believe comfort and high-performance quality should be accessible to everyone. Our silhouettes are engineered for a versatile fit, empowering you to shop based on personal style and functional needs rather than traditional labels. Inclusive Design

Klothing Marketplace is a curated D2C marketplace based in Auckland, New Zealand. We review and partner with natural-fibre makers, perfumers and jewellers, and bring their products under one roof, and one standard, for the Oceania market. Every product is vetted before listing. Curated · Audited · D2C

We welcome makers that share our commitment to technical integrity and ethical sourcing. The process is straightforward:

• Email us at sales@klothing.co.nz to express interest
• We schedule a "Know Your Brand" call to understand your values and product range
• Our team reviews your fibre credentials and production standards
• Approved products are listed on klothing.co.nz under a simple, transparent agreement
• No lengthy contracts. Simple, fair terms. Easy to join.

Commercial terms are tailored to each partner and are best discussed once we connect. You set your price; we handle Oceania. Standards, dispatch requirements and the application form are on our Sell with us page. Partnerships

We are a head-to-toe marketplace. Our collection spans:

• Merino and NZ wool knitwear — menswear, womenswear, kidswear
• Workwear and technical layers — base layers, mid-layers, outerwear
• Women's casual wear — dresses, tops, co-ords, loungewear and resort wear
• Accessories — beanies, gloves, scarves, socks, neckwarmers
• Fine fragrance — eau de parfum for women and men
• Fine jewellery — lab grown diamonds in solid 14K gold

Head-to-Toe

No. We do not offer price matching. Our pricing reflects a transparent D2C model — no retail markups, no middleman tax. All prices are in NZD inclusive of 15% GST. Shipping is free on New Zealand orders of $100 or more. Transparent Pricing

Yes — on New Zealand orders of $100 or more. Standard shipping within New Zealand is $9.99 and is free on orders of $100 or more. Shipping to Australia is $19.99, or free on orders of $199.99 or more. Your exact shipping cost is always shown at checkout before you pay. All prices are in NZD and include 15% GST. Free NZ Shipping · $100+

We dispatch every order within 7–10 working days of your order confirmation. Many pieces are collected from our partner makers and quality-checked in Auckland first. After dispatch, delivery is usually:

• New Zealand: 1–3 working days
• Australia: 2–5 working days

Rural, remote and some product types take longer, and we tell you before you pay. Tracking is emailed on dispatch. Full details: Shipping Policy. Dispatch 7–10 working days

Please contact us immediately at sales@klothing.co.nz if you need to cancel or amend an order. Orders that have not yet been dispatched can be cancelled for a full refund. Once dispatched, the item must be returned in accordance with our Returns Policy. We cannot guarantee amendments after an order enters fulfilment. Order Management

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available. If you have not received tracking information within 10 working days of your order confirmation, please contact us at sales@klothing.co.nz with your order number and we will investigate promptly. Tracking

We accept all major credit and debit cards and Buy Now Pay Later options where available. All transactions are processed through secure, PCI-DSS compliant payment providers. All prices are in New Zealand Dollars (NZD) inclusive of 15% GST — the only tax applied at checkout. Secure Payments · NZD incl. GST

You have 30 days from delivery to return or exchange an item, as long as it is unworn, unwashed and unaltered with tags and original packaging.

• Your first size or colour exchange on each order is free. We send you a prepaid label.
• Refunds are the full price you paid, including GST.
• Opened fragrance, made-to-order or engraved jewellery, pierced earrings, intimate apparel with the hygiene seal removed, personalised items and gift cards can't be returned for change of mind.

Full details: Returns & Exchanges Policy. 30-Day Returns

• Email return@klothing.co.nz within 30 days of delivery, with your order number and whether you want an exchange or a refund
• We reply within 2 working days with instructions, and a prepaid label for your first exchange or any faulty item
• Send it to: KLOTHING LIMITED – Returns, Level 1 / 18–26 Amelia Earhart Avenue, Airport Oaks, Auckland 2022
• We refund to your original payment method within 10 working days of receiving it, or send your replacement

Returns Process

Email return@klothing.co.nz with your order number and photos of the fault. Your rights under the Consumer Guarantees Act 1993 (NZ), or the Australian Consumer Law, apply in full and aren't limited to 30 days. We pay the return freight. For a serious fault you can choose a refund or a replacement; for a minor fault we may repair or replace. Normal wear and tear, misuse, or not following care instructions is not a fault. Consumer Guarantees Act 1993

Yes, within 30 days of delivery, and your first exchange on each order is free. Email return@klothing.co.nz with the size or colour you want. We send a prepaid label and dispatch the replacement once your return reaches us. If the size or colour you want isn't available, we refund you in full. First Exchange Free

Our core merino and possum merino knitwear is natural fibre. A few garments use a synthetic lining or trim (for example, our wool Windbreaker has a polyester lining), and the listing always says so. Unlike synthetic fibres such as polyester or nylon — which shed microplastics with every wash — Merino wool biodegrades naturally at end of life, returning nutrients to the soil. This is central to what we mean by the "Move to Natural." Natural Fibre · Disclosed Blends

Our marketplace favours partners with lower-impact ways of working: natural fibres, made-to-order production that avoids overproduction, and minimal packaging. Where a partner holds an independent environmental assessment, we only refer to it once we have a current copy on file. Lower-Impact Partners

We ask our partners to use minimal, recyclable, or compostable packaging wherever possible, and we work with them to reduce single-use plastics in fulfilment. If you receive packaging that falls short of this standard, we'd like to know — please email us. Sustainable Packaging

Overproduction is one of the industry's biggest environmental problems. We address it at two levels:

• Our D2C model removes retail intermediaries that inflate demand forecasts
• Partners using made-to-order manufacturing produce against confirmed orders, which reduces unsold inventory

The aim is a marketplace where every garment sold was made to be worn — not to sit in a warehouse. Less Waste