For optimal longevity, we recommend a cold, gentle machine wash (inside out) using a pH-neutral, wool-safe detergent. Separate your Merino from heavy textiles like denim or towels to prevent fibre abrasion. Always check the internal care label for garment-specific guidance.

• Water temperature: cold only — never warm or hot
• Cycle: gentle or wool cycle
• Detergent: pH-neutral, wool-safe formula
• Turn inside out before washing
• Wash separately from rough fabrics

Merino Care

No. To preserve the natural resilience and shape of the fibres, we strictly recommend air-drying only. Lay your garment flat on a clean surface in a well-ventilated area, away from direct sunlight or heat sources. High heat from tumble dryers causes permanent shrinkage and irreversibly damages the wool's protein structure. Important

Our New Zealand Merino is naturally more dimensionally stable than traditional wool. However, any natural fibre can react to heat. By sticking to cold water washes and avoiding the dryer, your garment will maintain its original tailored fit for years. The 19.5-micron fibre threshold we curate for is specifically selected for its stability under regular wear and washing. Merino Care

Pilling is a natural characteristic of high-quality organic fibres — it is not a defect or sign of poor quality. It typically occurs in high-friction areas during early wear. You can easily restore the surface using a fabric shaver or de-pilling comb. Washing your garment inside out significantly reduces pilling over time. Natural Fibre Behaviour

Merino wool is best stored folded rather than hung — hanging heavy knits over time causes them to stretch and lose shape. Store in a cool, dry, well-ventilated space. For seasonal storage, use breathable cotton bags (not plastic) to allow air circulation and prevent moisture build-up. Cedar balls are a natural, chemical-free way to deter moths. Storage Tip

Every fibre is sourced from ethical, regenerative stations across New Zealand. We prioritise farms that exceed animal welfare standards and use land management techniques that actively restore biodiversity. Our supply chain offers a traceable connection from the New Zealand high country directly to your wardrobe — with no synthetic blends or undisclosed additives. ZQ Certified · Traceable

We lead the "Move to Natural." Unlike mass-market brands that rely on synthetic blends, we focus on 100% biodegradable, plastic-free fashion. Our garments are not just clothes — they are high-performance tools for living that honour the earth and provide superior thermo-regulation and odour resistance. Every brand we carry is audited against our 19.5-micron fibre threshold before it reaches our marketplace. Technical Integrity

Yes. All farms in our supply chain are required to meet or exceed New Zealand's world-leading animal welfare standards. Mulesing is not practised on any of our partner stations. New Zealand's farming environment — open pasture, low sheep density, and a temperate climate — means mulesing is neither necessary nor permitted by our sourcing standards. Animal Welfare · Mulesing-Free

No. Our marketplace is Gender-Neutral by Design. We believe comfort and high-performance quality should be accessible to everyone. Our silhouettes are engineered for a versatile fit, empowering you to shop based on personal style and functional needs rather than traditional labels. Inclusive Design

KlōTHiNG is a curated multi-brand D2C marketplace based in Auckland, New Zealand. Rather than selling a single brand, we audit and partner with the world's highest-integrity natural fibre brands — from ZQ Certified Merino to luxury accessories and footwear — and bring them under one roof for the Oceania market. Every brand is vetted before listing. We are the technical authority, not just a retailer. Curated · Audited · D2C

We welcome brands that share our commitment to technical integrity and ethical sourcing. The process is straightforward:

• Email us at contact@klothing.co.nz to express interest
• We schedule a "Know Your Brand" call to understand your values and product range
• Our team conducts a Technical Audit of your fibre credentials and production standards
• Approved brands are listed on klothing.co.nz under a simple, transparent D2C agreement
• No lengthy contracts. Minimal fees. Easy to join.

We operate on a 10% commission model with a NZD $100 annual platform fee. You set your price. We handle Oceania. Brand Partnerships

KlōTHiNG is a head-to-toe sanctuary. Our collection spans:

• Fine Merino apparel — menswear, womenswear, kidswear
• Performance technical garments — base layers, mid-layers, outerwear
• Summer lifestyle collections — lightweight Merino and natural fibre pieces
• Accessories — beanies, gloves, scarves, socks, neckwarmers
• Luxury and spiritual accessories — curated to our quality standard
• Footwear — including our exclusive Oceania partnership with Ludic Life (India)

Head-to-Toe Ecosystem

No. KlōTHiNG does not offer price matching. Our pricing reflects a transparent D2C model — no retail markups, no middleman tax. The price you see already represents the most direct, honest pricing available for these products in the Oceania market. All prices are in NZD inclusive of 15% GST. Free shipping is included on all orders. Transparent Pricing

Yes — on every single order. KlōTHiNG offers free shipping to New Zealand and Australia with no minimum spend requirement. Shipping costs are absorbed as part of our Direct-to-Consumer model. The price you see is the price you pay — inclusive of 15% GST and delivery. Free Shipping · NZ & AU

Orders are fulfilled by our brand partners and shipped directly to your door. Estimated delivery timeframes are:

• New Zealand: 7–14 business days from dispatch
• Australia: 10–18 business days from dispatch

These are estimates. Actual delivery times may vary due to customs processing, courier delays, or peak periods. You will receive a shipping confirmation email with tracking details once dispatched. NZ & AU Delivery

Please contact us immediately at contact@klothing.co.nz if you need to cancel or amend an order. Orders that have not yet been dispatched can be cancelled for a full refund. Once dispatched, the item must be returned in accordance with our Returns Policy. We cannot guarantee amendments after an order enters fulfilment. Order Management

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available. If you have not received tracking information after 5 business days from your order confirmation, please contact us at contact@klothing.co.nz with your order number and we will investigate promptly. Tracking

We accept all major credit and debit cards and Buy Now Pay Later options where available. All transactions are processed through secure, PCI-DSS compliant payment providers. All prices are in New Zealand Dollars (NZD) inclusive of 15% GST — the only tax applied at checkout. Secure Payments · NZD incl. GST

Returns are accepted within 7 days of confirmed delivery, subject to the following conditions:

• Item must be unused, unworn, and in original condition
• All original tags must be attached and intact
• Item must be in its original packaging, including any branded dust bags, protective covers, and care cards
• Return must have brand partner approval — required before we can process

Items reported beyond 7 days, worn, washed, or altered are not eligible for return. 7-Day Return Window

• Email contact@klothing.co.nz within 7 days of delivery
• Include your order number, reason for return, and clear photographs of the item from all angles
• Our team will review and seek approval from the relevant brand partner (2–3 business days)
• Once approved, you'll receive our Auckland return address and packaging instructions
• Ship to our Auckland address — return shipping cost is borne by the customer
• Once received and inspected, a replacement or refund is processed

Returns Process

Contact us immediately at contact@klothing.co.nz with your order number and photographs of the fault. Your rights under the Consumer Guarantees Act 1993 (NZ) apply in full. Where a fault is confirmed, we will provide a replacement, repair, or full refund at no cost to you — including return shipping. Normal wear and tear, misuse, or failure to follow care instructions does not constitute a fault. Consumer Guarantees Act 1993

Yes — subject to stock availability and brand partner approval. Follow the same return initiation process and specify that you would like an exchange in your email. Once your return is received and inspected at our Auckland address, the replacement will be dispatched promptly. If your preferred size or colour is unavailable, a full refund will be issued. Subject to Availability

Yes. Our core Merino range is 100% natural, biodegradable, and plastic-free. Unlike synthetic fibres such as polyester or nylon — which shed microplastics with every wash — Merino wool biodegrades naturally at end of life, returning nutrients to the soil. This is central to what we mean by the "Move to Natural." 100% Natural · Biodegradable

Our marketplace partners with brands operating verified low-impact manufacturing models. Our partner IBA Crafts — operating under the Moomaya brand — achieved a net carbon-negative outcome for FY 2024–25, avoiding over 572,000 Kg of CO₂-eq through its Just-In-Time digital printing model. This was independently verified by the Greenr Sustainability Accelerator (TechnoServe, J-PAL, IKEA Foundation). Net Carbon-Negative · Greenr Verified

We require our brand partners to use minimal, recyclable, or compostable packaging wherever possible. Our commitment to sustainability extends beyond the garment to every touchpoint of the customer experience. We actively work with our brand partners to reduce single-use plastics in fulfilment. If you receive packaging that falls short of this standard, we'd like to know — please email us. Sustainable Packaging

Overproduction is the industry's greatest environmental failure. We address it at two levels:

• Our D2C model eliminates unnecessary retail intermediaries that inflate demand forecasts
• Our brand partners using Just-In-Time (JIT) manufacturing produce only against confirmed orders — eliminating unsold inventory and its associated cradle-to-grave emissions

The result is a marketplace where every garment sold was made to be worn — not to sit in a warehouse. Zero-Waste Mandate