Fine Jewellery on KlōT͟HiNG

Shipping, Returns & Terms

These policies apply only to our Fine Jewellery collection. They are written to protect you, the craftsmanship of every piece, and the brands behind it. Our general store policies continue to apply to all other KlōT͟HiNG products.

Fine Jewellery

Shipping & Delivery

Free delivery NZ & AUFully insured, tracked delivery to New Zealand and Australia at no cost.
10 working daysAllow up to 10 working days from order confirmation to delivery.
Signature requiredEvery parcel must be signed for. Never left unattended.

Where we deliver

Delivery is free to New Zealand and Australia. Fine Jewellery is delivered to addresses in these two countries only. We do not deliver Fine Jewellery to PO Boxes, Parcel Lockers, Parcel Collect points or freight-forwarding addresses.

Delivery timeframe

Please allow up to 10 working days (Monday to Friday, excluding New Zealand public holidays) from order confirmation for your piece to be quality-checked, matched with its certificate, securely packed and delivered. Timeframes are estimates. We are not responsible for delays caused by carriers, customs, weather, public holidays or other events outside our control, and delays do not entitle an order to be cancelled once dispatched.

Signature on delivery

Every Fine Jewellery parcel must be signed for by a person aged 18 or over at the delivery address. It will never be left at the door, in a letterbox, in a safe place or with a neighbour. Authority-to-leave and "leave without signature" instructions are not available for Fine Jewellery and will not be followed.

If no one is available to sign, the carrier will leave a card so you can rebook delivery or collect the parcel from the depot with photo ID. Parcels not collected within the carrier's holding period are returned to us; re-delivery may incur a shipping charge.

Your delivery address

Please check your address carefully at checkout. We cannot change or redirect an order once it has been dispatched, and we are not responsible for parcels delivered and signed for at the address provided.

Security checks

To protect you and us, we may verify your identity, payment or delivery details before dispatch. If we cannot verify an order, we may cancel it and refund your payment in full.

On arrival

Please check the outer packaging before signing. If it appears opened or damaged, note this with the carrier and contact us within 48 hours with photos. Once signed for, responsibility for the parcel passes to you. Ownership passes to you once full payment has been received.

Lost or damaged in transit

Every parcel is insured. If a parcel is lost or arrives damaged, contact us and we will lodge the claim with the carrier and, once it is confirmed, replace the piece or refund you in full.

Orders to Australia

Delivery to Australia is free. Prices are shown in New Zealand dollars (NZD). Orders valued over AUD 1,000 must be declared to the Australian Border Force, and the recipient is responsible for any Australian import GST, duty and processing fees charged before release. For orders of AUD 1,000 or less, any Australian GST is applied as required by law. Charges paid at the border are not refundable by KlōT͟HiNG, including where a parcel is refused.

Fine Jewellery

Returns & Exchanges

All Fine Jewellery sales are final. Each piece is fine jewellery set with certified diamonds in solid gold, so for reasons of hygiene, security and certification we do not offer refunds, exchanges or store credit for change of mind. This includes choosing the wrong size or style, a gift that is not wanted, or finding the piece elsewhere.

Please read the product details, total diamond weight and dimensions before ordering, and message our concierge on WhatsApp or email if you would like help choosing.

Your consumer rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand) or the Australian Consumer Law. If your piece is faulty, not as described or not of acceptable quality, you are entitled to a remedy, and we will always honour that.

If something is wrong

  • Contact us within 7 days of delivery if a piece arrives damaged, incorrect or faulty, with your order number, clear photos and a short description. For faults that appear later, contact us as soon as you notice them.
  • Please do not wear the piece further, or have it repaired, resized or altered elsewhere, as this can make an assessment impossible.
  • Do not send a piece back until we have approved the return. We will send you an insured, prepaid return label. Unauthorised returns cannot be accepted.
  • Return the piece in its original packaging with its certificate of authenticity. We will have it inspected by our jeweller and, where needed, by our manufacturing partner.
  • Where a fault is confirmed, we will repair, replace or refund the piece as the law provides. Refunds are made to the original payment method within 10 working days of the outcome. Afterpay orders are refunded through Afterpay.

What is not a fault

  • Normal wear, including surface scratches and softening of polish over time.
  • Damage from impact, accidents, misuse, or contact with chemicals such as chlorine, cleaning products, lotions and perfume.
  • Stones lost or loosened through knocks, or bent claws or chains, after delivery.
  • Any resizing, repair or alteration carried out by someone other than KlōT͟HiNG or our authorised manufacturing partner.
  • Small variations in total diamond weight, colour or finish within the ranges stated, and natural differences between photographs, screens and the finished handcrafted piece.

Cancellations

Because each order is prepared and certified for you, orders cannot be cancelled once dispatched. A request to cancel before dispatch may be accepted at our discretion.

Fine Jewellery

Terms & Conditions

1. When these terms apply

These terms apply to every purchase from our Fine Jewellery collection on klothing.co.nz. For Fine Jewellery, they take priority over our general Terms & Conditions where the two differ; otherwise our general terms and Privacy Policy also apply. By placing an order you agree to these terms.

2. Who we are

Fine Jewellery is sold by KlōT͟HiNG Limited (NZBN 9429052132117), Airport Oaks, Auckland, New Zealand. KlōT͟HiNG is a marketplace: pieces are made by an independent, authorised manufacturer and sold through KlōT͟HiNG; designs are used under licence.

3. Lab grown diamonds

Every diamond in the collection is a lab grown diamond: a real diamond with the same chemical, physical and optical properties as a mined diamond, grown in a controlled facility rather than mined. They are not simulants such as cubic zirconia or moissanite. Lab grown diamonds are sold as jewellery to be worn and enjoyed, not as an investment, and no resale value is promised.

4. Certification and descriptions

  • Diamonds are independently certified by IGI (International Gemological Institute), and each piece is supplied with a certificate of authenticity.
  • Colour (E–F) and clarity (VVS–VS) are stated as ranges across the stones in a piece.
  • Total diamond weight and gold weight are approximate and may vary slightly between pieces.
  • All metal is solid 14K yellow gold (58.5% pure gold). Each piece is handcrafted, so small differences from the photographs, which may be enlarged to show detail, are normal.

5. Prices, payment and orders

  • Prices are in New Zealand dollars. Prices for delivery within New Zealand include GST. Any taxes on your order are shown at checkout.
  • Payment must be received in full before dispatch. Afterpay purchases are also subject to Afterpay's terms.
  • An order is accepted when we confirm dispatch. We may decline or cancel an order, with a full refund, if a piece is unavailable, a price or description is shown in error, an order cannot be verified, or it appears to be placed for resale.
  • Pieces are made in limited quantities and may sell out. Items marked Coming Soon are not yet available to buy.

6. Sizing

Rings are supplied in the size shown on the product page. Resizing is not included, and choosing a size that does not fit is not a fault. Please contact us before ordering if you are unsure of your size.

7. Care

Fine jewellery needs care. Store each piece in its pouch, clean it gently with warm water, mild soap and a soft brush, and remove it before swimming, exercise, or applying lotions and perfume. Damage caused by failing to follow care guidance is not covered.

8. Intellectual property

All designs, photographs, text and trademarks on this page belong to KlōT͟HiNG or its licensors and may not be copied or used without written permission.

9. Our responsibility

To the extent permitted by law, KlōT͟HiNG is not liable for any indirect or consequential loss, and our total liability for any piece is limited to the price paid for it. Nothing in these terms excludes or limits rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or the Australian Consumer Law. If you buy Fine Jewellery for business purposes, the Consumer Guarantees Act does not apply to that purchase.

10. Law and disputes

These terms are governed by New Zealand law and the New Zealand courts have jurisdiction. Customers in Australia keep the protections of the Australian Consumer Law. If you have a concern, please contact us first so we can work to resolve it quickly and fairly.

11. Changes

We may update these terms from time to time. The terms shown on this page when you place your order apply to that order.

We are here to help

Contact

KlōT͟HiNG Limited, Airport Oaks, Auckland, New Zealand
Email: sales@klothing.co.nz
Concierge: chat with us on WhatsApp

These policies apply to Fine Jewellery purchased from KlōT͟HiNG only. Last updated October 2026.