Terms of Service | KlōT͟HiNG Global Marketplace

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Effective Date: February 2026

Marketplace Overview & Scope of Service

This website and its associated domains are operated by KlōT͟HiNG LIMITED (“KlōT͟HiNG”, “the Marketplace”, “we”, “our”, “us”).

KlōT͟HiNG is a curated digital marketplace. We provide the platform (the “Service”) for independent designers and brands (“Brand Partners”) to showcase and sell their products. By visiting our site or purchasing from our Brand Partners, you agree to be bound by these Terms of Service, our Privacy Policy, and our Return Policy.

Important Liability Disclosure: KlōT͟HiNG acts as a facilitator for transactions between Customers and Brand Partners. While we ensure high standards of curation, the contract for sale is directly between the Customer and the Brand Partner. KlōT͟HiNG is responsible for the domain and platform technology; however, product liability, specific fulfillment timelines, and item descriptions are the sole responsibility of the respective Brand Partner.

 

1. Online Store & Marketplace Participation

By using this Service, you represent that you are at least the age of majority in your jurisdiction. You may not use our Service or our Brand Partners’ products for any illegal or unauthorized purpose. A breach of any Terms will result in an immediate termination of your access to the Marketplace.

2. General Conditions & Platform Rights

We reserve the right to refuse service to anyone at any time. You understand that your content (excluding credit card information) may be transferred unencrypted. All payment data is always encrypted in accordance with PCI-DSS standards.

3. Accuracy of Information & Brand Responsibility

KlōT͟HiNG strives for a seamless experience; however, product details, pricing, and stock levels are managed by our Brand Partners.

  • We are not liable for inaccuracies in product descriptions or imagery provided by third-party brands.
  • We reserve the right to correct errors or cancel orders if information on the Service is inaccurate at any time without prior notice.

4. Pricing and Currency

All prices are displayed in New Zealand Dollars (NZD) unless otherwise specified. Prices are subject to change without notice based on Brand Partner adjustments or currency fluctuations.

5. Third-Party Links & Brand Partner Content

The Marketplace contains links to third-party tools and Brand Partner websites. KlōT͟HiNG does not monitor or have control over these external sites and is not responsible for their content, policies, or business practices.

6. Limitation of Liability & Indemnification

To the fullest extent permitted by law, KlōT͟HiNG LIMITED shall not be liable for:

  • Any injury, loss, or claim arising from the use of a product purchased through the Marketplace.
  • Indirect, incidental, or consequential damages including lost profits or data.
  • Errors in fulfillment or shipping caused by a Brand Partner.

You agree to indemnify and hold harmless KlōT͟HiNG and our affiliates from any claim arising out of your breach of these Terms or your violation of any law or the rights of a third party.

7. Return & Refund Policy (Marketplace Standards)

As a multi-brand marketplace, returns are coordinated through KlōT͟HiNG but may be subject to Brand-specific locations.

7.1 Eligibility

Items must be unworn, unwashed, and unused, returned within 14 days of delivery in original condition with all tags attached.

7.2 Returns Process

  1. Initiation: Email contact@klothing.co.nz with your order number and the brand name of the item.
  2. Authorization: We will issue a Return Authorization (RA). You must follow the specific instructions for the Brand Partner involved.
  3. Shipping: * Complimentary DHL Returns: If the Brand Partner offers this, a label will be provided.Customer-Paid Returns: If no free label is available, you must use a tracked service. KlōT͟HiNG is not responsible for items lost in transit back to Brand Partners.

7.3 Customs, Duties, and Refusal

The Customer is the Importer of Record. You are liable for all customs duties and local taxes.

  • If a parcel is refused due to unpaid duties, any refund will be minus the original shipping, return shipping, and any taxes charged back to the Marketplace or Brand Partner.
  • If return costs exceed the item value, the parcel may be abandoned with no refund issued.

8. Regional Compliance & Consumer Rights

  • New Zealand: Governed by the Consumer Guarantees Act 1993. Faulty goods are entitled to repair, replacement, or refund.
  • Australia: Complies with Australian Consumer Law (ACL).
  • UK / EU / EEA: In accordance with the EU Consumer Rights Directive, customers have a 14-day “Right of Withdrawal.”
  • International: We comply with local consumer protection acts in Canada, USA, and India as applicable to digital marketplaces.

9. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

10. Contact Information

For inquiries regarding these Terms, Brand Partner disputes, or technical support: Email: contact@klothing.co.nz Registered Office: Auckland, New Zealand